Terms of Use

SPA (SENTRY POS Analytics) version 0.9.6 · Effective 9 November 2026

Contents

1. Agreeing to these terms
2. What SPA is
3. Your licence to use SPA
4. Accounts, roles and passwords
5. Your responsibilities
6. Figures, profit and reports
7. Staff, alerts and fair decisions
8. Owner phone and OPEROS cloud
9. Your data
10. Feedback and ratings
11. Updates and support
12. Fees
13. Ownership
14. What we promise, and what we don't
15. Limits of liability
16. Your responsibility to us
17. Ending use
18. Law and disputes
19. General
20. Contact

1. Agreeing to these terms

These terms are an agreement between OPEROS (operos.info, "we", "us") and the business that installs and uses SPA ("you", "the shop"). By installing SPA, finishing its setup, or signing in to its dashboard, you accept these terms and the Privacy Policy. If you accept for a business, you confirm you are allowed to bind it. People the shop lets sign in (managers, viewers) must follow these terms too; the shop is responsible for them. If you have a separate signed agreement with OPEROS, that agreement wins where the two differ.

2. What SPA is

SPA is software that runs on a Windows computer in your shop. It reads sales from your point-of-sale (POS) system with read-only access, keeps them in its own database on that computer, and shows them in a dashboard: sales, products, gross profit, staff and shifts, end of day, history and SENTRY camera alerts. It can also serve the OPEROS owner app on the shop network and, if you choose, send a summary copy to the OPEROS cloud so the owner can see the shop when away.

SPA is not a POS, an accounting or tax system, an electronic invoicing system, a payment service or a security guard. It does not process payments, issue invoices or receipts, or change anything in your POS.

3. Your licence to use SPA

We give you a personal, non-exclusive, non-transferable, revocable licence to install and use SPA for your own shop's internal business, on the computers we agree with you, while you follow these terms. You may not:

• copy, sell, rent, share or sublicense SPA, or let another business use it;
• reverse engineer, decompile or modify it, except where Egyptian law allows this and cannot be excluded;
• remove our names, logos or notices;
• bypass its security, its read-only access to the POS, or its limits on who can reach the dashboard;
• use it to break any law, to watch people unlawfully, or to collect data you have no right to.

Open-source parts of SPA (such as fonts) stay under their own licences, which are included with SPA.

4. Accounts, roles and passwords

The shop owner creates dashboard users and chooses their roles (Owner, Manager, Viewer). Each person should have their own user. Keep passwords secret, use strong ones, and change them if you think someone else knows them. You are responsible for everything done with your users. Tell us straight away at support@operos.info if you think SPA or the computer has been misused.

5. Your responsibilities

• The computer: a supported version of Windows, kept updated, protected with a password and antivirus, and kept physically safe.
• Your POS: you must have the right to let SPA read your POS data, under your agreement with your POS provider.
• Backups: SPA makes local backups, but you are responsible for keeping copies of anything important elsewhere.
• The law: as the controller of your shop's data, you must follow Egypt's Personal Data Protection Law No. 151 of 2020 and its Executive Regulations, labour law and any camera rules, including telling staff that sales are recorded per cashier and putting up signs where cameras are used.
• What you type: item costs, expenses, names and notes you enter must be accurate and lawful.

6. Figures, profit and reports

SPA shows what it reads from your POS and what you type. Figures can be late, incomplete or different from your POS if the POS is offline, records something in an unusual way, if costs are missing, or if the computer's clock or connection is wrong. Gross profit depends entirely on the item costs you enter and whether they include VAT. Your POS and your accountant's records are the official figures for tax, accounting, payroll and legal purposes. Check important figures in your POS before relying on them.

7. Staff, alerts and fair decisions

SPA's cashier figures, void rates and SENTRY alerts are signals that something may deserve a look. They are not evidence of theft, fraud or misconduct, and SPA never accuses anyone. Before taking any action that affects a person (a warning, deduction, dismissal or report to the police), you must have a person review the full facts, give the employee a fair chance to explain, and follow Egyptian labour law. We are not responsible for decisions you make about people.

8. Owner phone and OPEROS cloud

Pairing the owner's phone and linking the shop to the OPEROS cloud are optional. The OPEROS app has its own terms and privacy policy. The cloud copy depends on internet access and third-party hosting and may be unavailable or out of date at times. SPA and the phone on shop Wi-Fi keep working without it.

9. Your data

Your shop's data belongs to you. You give us permission to process it only to run SPA and the features you turn on, as the Privacy Policy explains, and to produce anonymous, aggregated statistics about how SPA is used that cannot identify you, your staff or your customers. We will not sell your data or use it for advertising. When you stop using SPA, the data on your computer stays with you; you can delete it yourself.

10. Feedback and ratings

If you send us ideas, bug reports, suggestions or ratings, we may use them to improve SPA and other OPEROS products without paying you or owing you anything, and we will not publish your shop's name with them without asking. Please do not put passwords, card numbers or other people's private details in feedback. A public review you leave on operos.info is your own words; keep it honest and lawful.

11. Updates and support

We may release updates that fix problems, improve security or change features. Some updates may be needed to keep using SPA safely. We try not to remove features you rely on without notice. Support is given by email and through Help & feedback, on working days in Egypt, on a best-effort basis unless a separate agreement says otherwise. With your permission, support may help you remotely; we will only look at what is needed to fix the problem.

12. Fees

Any fees, plans or trial periods are agreed with you separately (for example in a quote or invoice). If fees are unpaid after a reminder, we may stop updates, support and the cloud copy. Prices include or exclude taxes as stated in the quote.

13. Ownership

SPA, SENTRY, OPEROS and their software, design, logos and documentation belong to OPEROS or its licensors and are protected by Egyptian Law No. 82 of 2002 on the protection of intellectual property rights and international treaties. These terms give you a right to use SPA, not ownership of it.

14. What we promise, and what we don't

We will build and support SPA with reasonable skill and care, keep it read-only towards your POS, and protect the data we hold as the Privacy Policy describes. Apart from that, and as far as the law allows, SPA is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, that it will work with every POS, setup or future POS version, or that its figures or alerts will catch every problem. Nothing in these terms removes rights you have that the law says cannot be removed.

15. Limits of liability

As far as Egyptian law allows:

• we are not liable for indirect or consequential loss, lost profit, lost sales, lost data you could have backed up, business interruption, or losses caused by decisions you make based on SPA's figures or alerts;
• we are not liable for problems caused by your POS, your computer, your network, power cuts, internet providers, hosting providers, or anything outside our reasonable control (force majeure);
• our total liability for all claims relating to SPA in any 12 months is limited to the fees you paid us for SPA in those 12 months, or EGP 5,000 if you paid nothing.

These limits do not apply to fraud, gross negligence, harm we cause on purpose, or anything else the law does not allow us to limit.

16. Your responsibility to us

You will cover our reasonable losses and costs if a third party (such as an employee, customer, POS provider or authority) makes a claim against us because you used SPA unlawfully, broke these terms, or used SPA's data or alerts to take unfair action against a person.

17. Ending use

You can stop using SPA at any time by uninstalling it. We may suspend or end your licence if you seriously break these terms (for example, sharing SPA with another business or using it to spy on people unlawfully), after telling you and giving you a fair chance to fix it unless the breach is urgent or unlawful. When use ends, you must stop using SPA; your local data stays on your computer, and we delete cloud data as the Privacy Policy says. Sections 6, 7, 9, 13, 14, 15, 16 and 18 keep applying after the end.

18. Law and disputes

These terms are governed by the laws of the Arab Republic of Egypt. If there is a disagreement, write to us first and we will both try in good faith to settle it within 30 days. If that does not work, the competent courts of Cairo will decide, unless a mandatory law gives another court jurisdiction.

19. General

• Changes: we may update these terms; we change the date above and, for important changes, tell the owner in SPA before they apply. Keeping using SPA after that means you accept them.
• Language: an Arabic version is available on request. If a law requires the Arabic version to prevail, it does.
• Severability: if a court finds part of these terms invalid, the rest still applies.
• Transfer: you may not transfer these terms without our written consent; we may transfer them to a successor of OPEROS's business.
• No waiver: if we do not enforce a term straight away, we can still enforce it later.
• Whole agreement: these terms, the Privacy Policy and any signed agreement or quote are the whole agreement about SPA.

20. Contact

Support: support@operos.info or Help & feedback in SPA
Privacy: privacy@operos.info
Website: operos.info